Legal & Policy
Terms & Policies
Thank you for choosing Matsumoto Rent a Car. Please read the following terms and policies carefully before making a reservation.
01 — Terms & Conditions
Terms & Conditions
Last updated: 27 August 2026
1. Reservations (Advance Booking Only)
We operate on an advance booking only basis. Walk-in rentals are not accepted. Please book online before visiting.
- Booking window: from 12 hours ahead up to 1 year in advance
- Payment: prepayment required (credit card only — cash is not accepted)
- Accepted cards: VISA / Mastercard / JCB / American Express
Provisional booking hold time
After submitting the booking form, your reservation is provisional until payment is completed. Provisional bookings are automatically cancelled after 48 hours, so please complete payment within that window.
However, if you book within 48 hours of your pick-up time, the hold time is only 10 minutes. If payment is not completed within 10 minutes, your booking will be cancelled automatically.
2. Driving Licence & Eligibility
Anyone holding a driving licence valid in Japan may rent from us, with no age limit. You must present the original licence at pick-up (photocopies and photos are not accepted).
- Japanese driving licence
- International Driving Permit (IDP) issued under the 1949 Geneva Convention
- Foreign licence with official translation: holders of licences from Switzerland, Germany, France, Belgium, Slovenia, Monaco or Taiwan must present the original licence together with a Japanese translation
3. Insurance, Coverage & NOC
Choose from the following coverage plans. All insurance and coverage applies only to drivers aged 21 and over.
| Coverage | Plan A Basic only | Plan B Vehicle damage | Plan C Vehicle damage + NOC waiver |
|---|---|---|---|
| Additional fee | ¥0 | ¥3,300/day | ¥5,500/day |
| Vehicle repair costs | Not covered | Covered | Covered |
| NOC (loss of use) | Applies | Applies | Waived |
Basic coverage (included in the rental fee)
| Personal injury liability | Unlimited |
|---|---|
| Property damage liability | Unlimited (no deductible) |
| Personal accident coverage | Up to ¥30,000,000 per person |
| Vehicle damage | Not covered |
| Roadside assistance | Up to ¥150,000 per incident |
Non-Operation Charge (NOC)
If the vehicle requires repair or cleaning due to an accident, breakdown or soiling, the following NOC applies as compensation for loss of use.
| Vehicle can be driven back | ¥55,000 (incl. tax) |
|---|---|
| Towing required | ¥110,000 (incl. tax) |
| Cleaning required | Actual cost (up to ¥20,000, incl. tax) |
The cleaning NOC applies when the interior is significantly soiled beyond what normal cleaning can handle — for example vomit, spilled food or drink, large amounts of mud or sand, pet hair, lingering odours, or evidence of smoking. Ordinary wear-related dirt is not charged.
4. ETC Usage
⚠️ Passing through an ETC gate without an ETC card inserted is strictly prohibited.
Driving through an ETC lane without a valid ETC card inserted constitutes unauthorised passage and is a violation of Japanese road legislation. If this occurs, we will charge a penalty of twice the applicable expressway toll, in addition to any amount billed by the road operator and an administrative handling fee.
If you do not have an ETC card, please always use a general (cash) lane and pay by cash or credit card.
5. Rules of Use
- Fuel: the vehicle is provided with a full tank and must be returned with a full tank.
- Parking violations: ¥25,000 will be charged if fines remain unpaid.
- No smoking / no pets: all vehicles are non-smoking and pets are not permitted. Violations incur the cleaning NOC (up to ¥20,000).
- ETC: passing ETC gates without a card inserted is prohibited (see section 4).
6. Return & Extension
Late returns incur extension charges. If you need to extend your rental, please call us in advance.
02 — Cancellation
Booking & Cancellation Policy
Last updated: 27 August 2026
All rentals require an advance reservation; walk-ins are not accepted. If you need to cancel, please let us know as early as possible. The following cancellation fees apply.
Cancellation fees
| When you notify us | Cancellation fee |
|---|---|
| 1 month or more before pick-up | Free |
| 1 month to 1 week before | 20% of the base fee |
| 1 week to 48 hours before | 30% of the base fee |
| Within 48 hours of pick-up | 50% of the base fee |
| No-show (no notice) | 100% of the base fee |
How the deadline is calculated
Cancellation fees are calculated from the pick-up date and time specified in your reservation. For example, for a booking with pick-up on 10 June at 10:00, “1 month before” means 10 May at 10:00, and “48 hours before” means 8 June at 10:00.
Automatic cancellation of provisional bookings
After you submit the booking form, your reservation remains provisional until payment is completed. If payment is not completed within the following time, the booking is cancelled automatically.
| When you book | Hold time |
|---|---|
| Standard booking | 48 hours |
| Booking within 48 hours of pick-up | 10 minutes |
⚠️ Please complete payment promptly for last-minute bookings.
If you book within 48 hours of your pick-up time, the hold is only 10 minutes. If payment is not completed in time, your booking will be cancelled automatically and the vehicle may be offered to another customer.
Refunds
The amount remaining after deducting any cancellation fee will be refunded through the online payment system, typically within about 10 business days. To cancel, please contact us by email or phone (050-1785-0790).
Options: child seat and ski carrier, ¥1,100 each (incl. tax) per 24 hours. Shuttle and one-way drop-off services are available depending on the area and your request — please ask when booking.
03 — Privacy Policy
Privacy Policy
Last updated: 1 April 2026
1. Definition of personal information
Personal information refers to information that can identify a specific individual, such as name, address, telephone number, email address and driving licence number.
2. Collection of personal information
We collect personal information in the following situations.
- When you make a rental car reservation
- When you use our contact form
- When you contact us by email or telephone
3. Purpose of use
- Providing and operating our rental car service
- Confirming, changing and cancelling reservations
- Responding to your enquiries
- Improving the quality of our service
- Complying with applicable laws and regulations
4. Disclosure to third parties
We do not provide your personal information to third parties except in the following cases.
- Where you have given consent
- Where required by law
- Where necessary to protect life, health or property
- Where necessary to report an accident to our insurer
5. Management of personal information
We maintain the accuracy of personal information and take appropriate security measures to prevent unauthorised access, leakage and loss.
6. Cookies and analytics
Our website uses cookies and analytics tools (such as Google Analytics) to improve usability and understand site usage. You can disable cookies in your browser settings if you prefer.
7. Disclosure, correction and deletion
If you wish to have your personal information disclosed, corrected or deleted, please contact us below. We will verify your identity and respond within a reasonable period.
8. Contact
Be Village Inc.
12856-125 Chikuni-otsu, Otari Village, Kitaazumi District, Nagano 399-9422, Japan
Tel: 050-1785-0790
Email: info@matsumotorentacar.com
04 — Legal Notice
Legal Notice
Last updated: 27 August 2026
The following disclosures are made in accordance with Article 11 of the Japanese Act on Specified Commercial Transactions (advertising for mail-order sales).
| Seller | Be Village Inc. |
|---|---|
| Representative | Makoto Wakita, Representative Director |
| Address | 12856-125 Chikuni-otsu, Otari Village, Kitaazumi District, Nagano 399-9422, Japan |
| Telephone | 050-1785-0790 Hours: 8:00–18:00 (irregular holidays) |
| info@matsumotorentacar.com | |
| Website | https://matsumotorentacar.com/ |
| Price | As shown on the booking page for each vehicle class and service (including consumption tax) |
| Additional charges beyond the listed price |
Fuel: the vehicle must be returned with a full tank. If not, fuel costs are calculated and charged according to our standard formula. Options: child seat ¥1,100 per unit / 24 hours; ski carrier ¥1,100 per unit / 24 hours Additional coverage: Plan B ¥3,300/day; Plan C ¥5,500/day Extension charges: apply if the vehicle is returned after the scheduled return time NOC (Non-Operation Charge): ¥55,000 if driveable / ¥110,000 if towing is required / up to ¥20,000 if cleaning is required Other: traffic fines and penalties such as parking violations (¥25,000), ETC unauthorised passage penalty (twice the applicable expressway toll), and bank transfer fees (borne by the customer) See the Terms & Conditions and Cancellation Policy above for details. |
| Payment method | Credit card (online payment) only VISA / Mastercard / JCB / American Express. Cash is not accepted. |
| Payment timing | At the time of booking confirmation (prepayment). Payment is made before the rental begins via the payment link sent after we confirm your reservation details. Your booking is confirmed once payment is complete. |
| Delivery of service | The vehicle is handed over at our shop at the pick-up date and time specified in your reservation. |
| Returns and exchanges | As this is the provision of a service (vehicle rental), returns and exchanges are not available. Cancellation of a booking is handled in accordance with the Cancellation Policy set out above. |
| Cancellation and refunds | The following cancellation fees apply after a booking is confirmed. · 1 month or more before pick-up: free · 1 month to 1 week before: 20% of the base fee · 1 week to 48 hours before: 30% of the base fee · Within 48 hours of pick-up: 50% of the base fee · No-show: 100% of the base fee Deadlines are calculated from the pick-up date and time. Refunds of the remaining amount are processed through the online payment system, typically within about 10 business days. |
| Conditions of use | A valid driving licence (Japanese licence or an International Driving Permit issued under the Geneva Convention) is required. Advance booking is mandatory and walk-in rentals are not accepted. Bookings are accepted from 12 hours ahead up to 1 year in advance. |
| System requirements | An internet connection and the ability to send and receive email are required to use this website and complete online payment. |