{"id":1074,"date":"2026-06-15T18:46:11","date_gmt":"2026-06-15T09:46:11","guid":{"rendered":"https:\/\/matsumotorentacar.com\/?page_id=1074"},"modified":"2026-06-15T18:46:11","modified_gmt":"2026-06-15T09:46:11","slug":"how-to-rent","status":"publish","type":"page","link":"https:\/\/matsumotorentacar.com\/en\/how-to-rent\/","title":{"rendered":"How to rent"},"content":{"rendered":"\n<style>\n.mrc-hw{--ink:#1a1a1a;--paper:#FAF8F5;--terra:#B85C3A;--stone:#6B6560;--smoke:#E8E4DF;--white:#fff;font-family:\"Hiragino Kaku Gothic ProN\",\"Hiragino Sans\",\"Noto Sans JP\",\"Yu Gothic\",\"Meiryo\",sans-serif;color:var(--ink);line-height:1.8;-webkit-font-smoothing:antialiased}\n.mrc-hw *{box-sizing:border-box;margin:0;padding:0}\n.mrc-hw a{color:inherit!important;text-decoration:none!important}\n.mrc-hw a:hover{text-decoration:underline!important;text-underline-offset:3px!important}\n.mrc-hw h1,.mrc-hw h2,.mrc-hw h3,.mrc-hw h4{background:none!important;background-color:transparent!important;color:inherit!important;padding:0!important;margin:0!important;border:none!important;box-shadow:none!important}\n.mrc-label{font-size:.65rem;font-weight:700;letter-spacing:.16em;text-transform:uppercase;color:var(--terra);margin-bottom:12px}\n\n\/* Hero *\/\n.mrc-hw-hero{background:var(--ink);padding:80px 32px 60px;text-align:center}\n.mrc-hw-hero h1{font-family:\"Shippori Mincho\",\"Yu Mincho\",\"Hiragino Mincho ProN\",serif;font-size:clamp(1.6rem,3.5vw,2.8rem);font-weight:400;line-height:1.3;color:var(--white);margin-bottom:12px!important}\n.mrc-hw-hero p{font-size:.88rem;color:rgba(255,255,255,.55);max-width:520px;margin:0 auto}\n\n\/* Timeline *\/\n.mrc-hw-timeline{padding:80px 32px;background:var(--white)}\n.mrc-hw-timeline-inner{max-width:760px;margin:0 auto}\n.mrc-hw-timeline-header{text-align:center;margin-bottom:56px}\n.mrc-hw-timeline-header h2{font-family:\"Shippori Mincho\",\"Yu Mincho\",serif;font-size:clamp(1.3rem,2.8vw,2rem);font-weight:400;color:var(--ink)}\n\n.mrc-tl-item{position:relative;padding:0 0 48px 56px}\n.mrc-tl-item::before{content:\"\";position:absolute;left:18px;top:0;bottom:0;width:1px;background:var(--smoke)}\n.mrc-tl-item:last-child::before{display:none}\n.mrc-tl-item::after{content:\"\";position:absolute;left:10px;top:4px;width:18px;height:18px;border-radius:50%;background:var(--white);border:2px solid var(--terra)}\n.mrc-tl-phase{font-size:.62rem;font-weight:700;letter-spacing:.12em;text-transform:uppercase;color:var(--terra);margin-bottom:6px}\n.mrc-tl-item h3{font-size:1rem;font-weight:700;color:var(--ink);margin-bottom:6px!important}\n.mrc-tl-item p{font-size:.84rem;color:var(--stone);line-height:1.85}\n\n\/* Checklist *\/\n.mrc-hw-check{padding:56px 32px;background:var(--paper)}\n.mrc-hw-check-inner{max-width:760px;margin:0 auto;display:grid;grid-template-columns:1fr 1fr;gap:40px}\n.mrc-hw-check-col h3{font-size:.9rem;font-weight:700;color:var(--ink);margin-bottom:16px!important;padding-bottom:8px;border-bottom:1px solid var(--smoke)}\n.mrc-hw-check-col ul{list-style:none;padding:0}\n.mrc-hw-check-col li{font-size:.82rem;color:var(--stone);padding:6px 0;padding-left:24px;position:relative;line-height:1.7}\n.mrc-hw-check-col li::before{content:\"\u2713\";position:absolute;left:0;top:6px;color:var(--terra);font-weight:700;font-size:.78rem}\n\n\/* FAQ inline *\/\n.mrc-hw-faq{padding:72px 32px;background:var(--white)}\n.mrc-hw-faq-inner{max-width:760px;margin:0 auto}\n.mrc-hw-faq-header{margin-bottom:40px}\n.mrc-hw-faq-header h2{font-family:\"Shippori Mincho\",\"Yu Mincho\",serif;font-size:clamp(1.3rem,2.5vw,1.8rem);font-weight:400;color:var(--ink)}\n.mrc-faq-item{border-top:1px solid var(--smoke);padding:20px 0}\n.mrc-faq-item h3{font-size:.88rem;font-weight:700;color:var(--ink);margin-bottom:6px!important}\n.mrc-faq-item p{font-size:.82rem;color:var(--stone);line-height:1.85}\n\n\/* CTA *\/\n.mrc-hw-cta{padding:72px 32px;background:var(--paper);text-align:center}\n.mrc-hw-cta h2{font-family:\"Shippori Mincho\",\"Yu Mincho\",serif;font-size:clamp(1.3rem,2.8vw,2rem);font-weight:400;color:var(--ink);margin-bottom:10px!important}\n.mrc-hw-cta p{font-size:.86rem;color:var(--stone);margin-bottom:28px}\n.mrc-hw .mrc-btn{display:inline-block!important;background:#B85C3A!important;color:#fff!important;font-size:.8rem!important;font-weight:700!important;letter-spacing:.08em!important;text-transform:uppercase!important;padding:14px 36px!important;border:1px solid #B85C3A!important;text-decoration:none!important;transition:background .3s!important;line-height:1!important;cursor:pointer!important}\n.mrc-hw .mrc-btn:hover{background:#9A4A2D!important;border-color:#9A4A2D!important;color:#fff!important;text-decoration:none!important}\n\n@media(max-width:768px){\n  .mrc-hw-hero{padding:56px 20px 40px}\n  .mrc-hw-timeline,.mrc-hw-faq{padding:48px 20px}\n  .mrc-hw-check{padding:40px 20px}\n  .mrc-hw-check-inner{grid-template-columns:1fr;gap:28px}\n  .mrc-hw-cta{padding:48px 20px}\n}\n<\/style>\n\n<div class=\"mrc-hw\">\n\n<!-- HERO -->\n<section class=\"mrc-hw-hero\">\n  <p class=\"mrc-label\">How to Rent<\/p>\n  <h1>How It Works<\/h1>\n  <p>From booking to return \u2014 here&#8217;s a step-by-step guide to renting with Matsumoto Rent a Car.<\/p>\n<\/section>\n\n<!-- TIMELINE -->\n<section class=\"mrc-hw-timeline\">\n  <div class=\"mrc-hw-timeline-inner\">\n    <div class=\"mrc-hw-timeline-header\">\n      <p class=\"mrc-label\">Step by Step<\/p>\n      <h2>From Booking to Return<\/h2>\n    <\/div>\n\n    <div class=\"mrc-tl-item\">\n      <div class=\"mrc-tl-phase\">Before Your Trip<\/div>\n      <h3>1.  Book Online<\/h3>\n      <p>Choose your preferred dates and vehicle type through the reservation form. Available 24\/7. Our staff will check availability and send you a confirmation email within 12 hours.<\/p>\n    <\/div>\n\n    <div class=\"mrc-tl-item\">\n      <div class=\"mrc-tl-phase\">Before Your Trip<\/div>\n      <h3>2.  Pay Online<\/h3>\n      <p>Pay by credit card via the link in your confirmation email. Once payment is complete, your reservation is confirmed and you&#8217;ll receive a confirmation email.<\/p>\n    <\/div>\n\n    <div class=\"mrc-tl-item\">\n      <div class=\"mrc-tl-phase\">Pickup Day<\/div>\n      <h3>3.  Pick Up at the Shop<\/h3>\n      <p>Come to our shop (4710 Shimauchi, Matsumoto City) at your reserved time. After we verify your driving license, we&#8217;ll check the vehicle&#8217;s condition together and hand over the keys. This takes about 15 minutes.<\/p>\n    <\/div>\n\n    <div class=\"mrc-tl-item\">\n      <div class=\"mrc-tl-phase\">During Your Trip<\/div>\n      <h3>4.  Enjoy the Drive<\/h3>\n      <p>Enjoy the stunning scenery of Shinshu. In case of any trouble, our 24-hour emergency line is always available.<\/p>\n    <\/div>\n\n    <div class=\"mrc-tl-item\">\n      <div class=\"mrc-tl-phase\">Return<\/div>\n      <h3>5.  Return with a Full Tank<\/h3>\n      <p>Fill up at the nearest gas station before returning the car to the shop. We&#8217;ll check the vehicle&#8217;s condition and you&#8217;re done. Bringing the fuel receipt helps speed things up.<\/p>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- CHECKLIST -->\n<section class=\"mrc-hw-check\">\n  <div class=\"mrc-hw-check-inner\">\n    <div class=\"mrc-hw-check-col\">\n      <h3>What to Bring on the Day<\/h3>\n      <ul>\n        <li>A valid driving license (original)<\/li>\n        <li>Booking confirmation email (phone screen is fine)<\/li>\n        <li>International Driving Permit (overseas visitors)<\/li>\n        <li>Passport (overseas visitors)<\/li>\n      <\/ul>\n    <\/div>\n    <div class=\"mrc-hw-check-col\">\n      <h3>Pickup &#038; Return<\/h3>\n      <ul>\n        <li>Business hours: 8:00\u201318:00<\/li>\n        <li>Shuttle to Matsumoto Station: advance notice required<\/li>\n        <li>Early morning \/ evening handover: please inquire<\/li>\n        <li>Return with a full tank of gas<\/li>\n        <li>Late return incurs an extension fee<\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- FAQ -->\n<section class=\"mrc-hw-faq\">\n  <div class=\"mrc-hw-faq-inner\">\n    <div class=\"mrc-hw-faq-header\">\n      <p class=\"mrc-label\">FAQ<\/p>\n      <h2>Frequently Asked Questions<\/h2>\n    <\/div>\n    <div class=\"mrc-faq-item\">\n      <h3>Can I rent without a reservation?<\/h3>\n      <p>No. All rentals require an advance reservation. We do not accept walk-ins.<\/p>\n    <\/div>\n    <div class=\"mrc-faq-item\">\n      <h3>What is the minimum age to rent?<\/h3>\n      <p>Anyone aged 18 or older with a valid driving license can rent from us.<\/p>\n    <\/div>\n    <div class=\"mrc-faq-item\">\n      <h3>Can I rent with an International Driving Permit?<\/h3>\n      <p>Yes. Drivers holding an International Driving Permit issued under the 1949 Geneva Convention can rent. Please also present your passport.<\/p>\n    <\/div>\n    <div class=\"mrc-faq-item\">\n      <h3>Do you offer a shuttle to Matsumoto Station?<\/h3>\n      <p>Yes. We offer a shuttle service to Matsumoto Station. Please request it when booking (free of charge).<\/p>\n    <\/div>\n    <div class=\"mrc-faq-item\">\n      <h3>Are winter (studless) tires included in winter?<\/h3>\n      <p>Yes. From December to March, all vehicles come with studless tires as standard. There is no additional charge.<\/p>\n    <\/div>\n    <div class=\"mrc-faq-item\">\n      <h3>Is an ETC card included?<\/h3>\n      <p>An ETC device is available as an option (\u00a5330\/day). Please bring your own ETC card.<\/p>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- CTA -->\n<section class=\"mrc-hw-cta\">\n  <h2>Ready? Make a Reservation.<\/h2>\n  <p>Book in as little as 3 minutes. Online, 24\/7.<\/p>\n  <a href=\"https:\/\/matsumotorentacar.com\/en\/reservations\/\" class=\"mrc-btn\">Go to Reservation Form<\/a>\n<\/section>\n\n<\/div>\n\n<script type=\"application\/ld+json\">\n[{\"@context\":\"https:\/\/schema.org\",\"@type\":\"WebPage\",\"name\":\"How It Works \u2014 Matsumoto Rent a Car\",\"description\":\"A guide to renting with Matsumoto Rent a Car: online booking, confirmation, payment, pickup, and return, plus required documents and FAQ.\",\"url\":\"https:\/\/matsumotorentacar.com\/en\/how-to-rent\/\",\"inLanguage\":\"en\",\"isPartOf\":{\"@type\":\"WebSite\",\"name\":\"Matsumoto Rent a Car\",\"url\":\"https:\/\/matsumotorentacar.com\/\"},\"breadcrumb\":{\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/matsumotorentacar.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How It Works\",\"item\":\"https:\/\/matsumotorentacar.com\/en\/how-to-rent\/\"}]}},{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can I rent without a reservation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. All rentals require an advance reservation. We do not accept walk-ins.\"}},{\"@type\":\"Question\",\"name\":\"What is the minimum age to rent?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Anyone aged 18 or older with a valid driving license can rent from us.\"}},{\"@type\":\"Question\",\"name\":\"Can I rent with an International Driving Permit?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Drivers holding an International Driving Permit issued under the 1949 Geneva Convention can rent. Please also present your passport.\"}},{\"@type\":\"Question\",\"name\":\"Do you offer a shuttle to Matsumoto Station?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. We offer a shuttle service to Matsumoto Station. Please request it when booking (free of charge).\"}},{\"@type\":\"Question\",\"name\":\"Are winter (studless) tires included in winter?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. From December to March, all vehicles come with studless tires as standard. There is no additional charge.\"}},{\"@type\":\"Question\",\"name\":\"Is an ETC card included?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"An ETC device is available as an option (\u00a5330\/day). Please bring your own ETC card.\"}}]}]\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>How to Rent How It Works From booking to return \u2014 here&#8217;s a step-by-step guide to renting with Matsumoto Rent [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"disabled","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_locale":"en_US","_original_post":"https:\/\/matsumotorentacar.com\/?page_id=858","footnotes":""},"class_list":["post-1074","page","type-page","status-publish","hentry","en-US"],"_links":{"self":[{"href":"https:\/\/matsumotorentacar.com\/wp-json\/wp\/v2\/pages\/1074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matsumotorentacar.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/matsumotorentacar.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/matsumotorentacar.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/matsumotorentacar.com\/wp-json\/wp\/v2\/comments?post=1074"}],"version-history":[{"count":1,"href":"https:\/\/matsumotorentacar.com\/wp-json\/wp\/v2\/pages\/1074\/revisions"}],"predecessor-version":[{"id":1075,"href":"https:\/\/matsumotorentacar.com\/wp-json\/wp\/v2\/pages\/1074\/revisions\/1075"}],"wp:attachment":[{"href":"https:\/\/matsumotorentacar.com\/wp-json\/wp\/v2\/media?parent=1074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}